Refund policy

Refund and Return Policy

• Return Window: 30 days from the date of purchase
• Condition: Items must be unused, in new condition 
• Return Method: By mail only
• Return Shipping Cost: Customers are responsible for return shipping
• Refund Processing Time: Refunds are processed within 7 business days after receipt and inspection
• Restocking Fee: No restocking fee
• Exchanges: Not accepted
• Returns Accepted For: Both defective and non-defective products

Getting Help

If your order arrives damaged, you received the wrong item, or you would like to return an item, please contact us within 30 days of purchase at support@globalsugarart.com. Please include your order number so we can best assist you.

For any questions about our return policy, email us at support@globalsugarart.com.